Problem anticipation and resolution:

• The Jobholder will liaise with the Customer, ADS central and local team, to ensure the timeline delivery of serviceable items, following the Customer’s request. The Jobholder will also ensure that the items are delivered with the appropriate shipping and quality documentation and according to export control regulations.
• The Jobholder will support the Customer in the reception and acceptance process and will provide a first-level support for the on-site resolution (with the support of ADS central when needed) of any discrepancy found.
• The Jobholder will provide first-line support to the Customer for interchangeability issues, applicability of P/Ns and any other technical issue that may arise. 
• The Jobholder will support the improvement projects launched by Material Support Organization (when needed). 

Outputs

• The Jobholder will deliver results as part of an organization within ADS Customer Service that provides the solution of the spares availability.
• The Jobholder will contribute to the Customers’ fleet availability. 
• The Jobholder will ensure profit is achieved for the Company instead of penalties due to material unavailability as associated to the contract. 
• The Jobholder will deliver KPIs to show performance as agreed and required by ADS.

Professional Skills & Requirement

• University Degree – technical expertise or equivalent.
• Logistics Operations of materiel services knowledge.
• From 1 to 3 year experience in services, supply chain, logistics or material support.
• Leadership skills to coordinate different stakeholders.
• Ability to manage and define processes. Good knowledge of regulation related to Export Control and Custom clearance, in particular those applicable to Indonesian regulation.
• Resolute and problem solving experience and skills.
• Indonesian - National Language: Advance level - (verbal and written)
• English: Negotiation level.
• Spanish: plus to have.
• SAP knowledge is desirable.
• IT: MS Office, Gsuite